Privacy Policy
How this website handles information submitted through its forms.
Information you provide
When you request help, we may collect your name, phone number, email address, selected service, request details, and any optional tax information or documents you choose to provide.
Why we use it
We use submitted information to receive and respond to your enquiry, assess which service you requested, and follow up about that request. Acknowledgement IDs can be used to look up request progress; a phone number alone is not used for public status lookup.
Documents and WhatsApp
Documents uploaded with an enquiry are stored with that request for the team to review. Do not upload information that is not needed for your enquiry. We send a WhatsApp checklist or request update only if you select the WhatsApp consent option on the form. WhatsApp messages are delivered through Meta's WhatsApp Business Platform.
Access and questions
Enquiry details are available to authorized website administrators and staff handling the request. If you have a question about information you submitted, contact the team using the website's contact details.
This page describes the website's current enquiry and document flows. Please contact the team if you need clarification about a particular request.